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FRONT DESK
Upon completion of this module, the team will be able to:
âž” Engage with gests in various situations, including:
â—† Check-in
â—† Check-out
â—† Walk-ins
âž” Adress common guest inquiries
â—† Provide information on transportation
and safety recomendations
â—† Offer recomendations for restaurants or shows
âž” Handle complaints and room changes
âž” Give directions around the hotel
âž” Resolve cleaning and room-related issues
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