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FRONT DESK

Upon completion of this module, the team will be able to:

➔ Engage with gests in various situations, including:
      ◆ Check-in
      ◆ Check-out
      ◆ Walk-ins
➔ Adress common guest inquiries
      ◆ Provide information on transportation
          and safety recomendations
      ◆ Offer recomendations for restaurants or shows
➔ Handle complaints and room changes
➔ Give directions around the hotel
➔ Resolve cleaning and room-related issues

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