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CONCIERGE

Upon completing this module, the team will be able to:

➔ Assist the guest during the following situations
      ◆ Check-in
      ◆ Check-out
➔ Explain hotel and room services
➔ Answer common guest questions
      ◆ Provide information on transportation
           and safety recommendations
      ◆ Offer recommendations for restaurants or shows
➔ Give directions around the hotel
      ◆ Provide informations on ATMs, businesses

           and tourist attactions.

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